Is the 6G Service available in my area?
Use the postcode checker above or contact us by phone or email to check.
What is the order process?
After you have finished placing your order with 6G, we will conduct a site survey to assess the best place to put the transceiver on your property. Then our installation team will book an appointment that suits you, ready for them to come and get you up and running.
What happens on installation day?
We will need access to your property both internally and externally, so someone will need to be at home. The process of installation normally takes no more than an hour.
Do I have to provide a router?
No, we will provide a suitable router and configure it for you on installation day. (NB the router remains the property of 6G)
Do I need to set up any equipment myself?
Not at all. Our in-house engineers will install the equipment and set up your router. They will ensure the system is running and delivering the speed you purchased before they leave.
How big is the receiver?
The receiver is 27cm x 8cm. It fits very nicely to the side of your house and is barely noticeable once fitted.
How does billing and payment work?
You will receive an electronic bill via email on or around the 28th of each month, covering the charges for the following month. Payment will be taken by direct debit on or around the first of every month.
How do I report a fault?
In the beginning it can occasionally take a few weeks until the wireless broadband settles properly. If you are suffering from intermittently slower speeds, we recommend giving the new network a couple of weeks before reporting a fault.
However, if you continue to have problems, call our tech support team on 01282 214 000 or email firstname.lastname@example.org.
Do I need a telephone line?
If you want to make calls you will be required to pay line rental.
However, as 6G Internet is delivered via the air, if you don't need to make calls, there is no need to rent a telephone line.
What is a VOIP line and how does it work?
VoIP stands for Voice over Internet Protocol. VoIP allows you to make telephone calls as you normally would but over the internet. You can call any telephone in the world and any telephone can call you, regardless of what equipment or network the person you are calling uses.