Is the 6G Service available in my area?
Use the postcode checker on the this website or contact us by phone or email to check.
How do I set up the 6G system?
Our in-house engineers will install the equipment and set up your router. They will ensure the system is running and delivering the speeds for the package you have purchased before leaving.
What is the process?
After you have finished placing your order with 6G, we will conduct a site survey, to assess the best place to put the transceiver on your property. Then, our installation team will book an appointment that suits you, ready for them to get you up and running on our network. After that, you will enjoy super-fast Air Fibre.
How big is the Receiver?
The receiver is 27cm x 8cm. It fits very nicely to the side of your house and is barely noticeable once fitted.
How does billing and payment work?
You will receive an electronic bill via email on or around the 28th of each month, covering the charges for the following month. Payment will be taken by direct debit on or around the first of every month.
Speeds not what I expected?
With all products, you need to give them a little time to truly bed in properly. This is the same with Air Fibre. It can take a few weeks until it settles. If you are suffering from slower speeds, just give the new network a few weeks to get settled.
What happens on installation day?
We will need access to your property both internally and externally, so someone will need to be at home. The process of installation normally takes no more than an hour.
Do I have to provide a router?
No, we will provide a suitable router and configure it for you on installation day. (NB the router remains the property of 6G)
Do I need a telephone line?
If you want to make calls, then, you will be required to pay line rental; however, as 6G Internet is delivered via the air, if you don't need to make calls, there is no need to rent a telephone line.
What is Latency?
Latency is how long it takes data to travel between its source and destination, measured in milliseconds. For example, if you were having a video call with a friend over a high latency connection, you would be out of sync with each other.
What is Contention?
When your contention ratio is high - meaning a lot of people are connected to the same line as you - it can potentially drag down your broadband speeds. If your wired connection is usually 50 mb/s, and 50 people are using that line at the same time. The contention ratio is 50:1 so your actual speed would be around 1 mb/s.
What is a VOIP line, and how does it work?
VoIP stands for Voice over Internet Protocol. VoIP allows you to make telephone calls, as you normally would, but over the internet. You can call any telephone in the world and any telephone can call you - regardless of what equipment or network the person you are calling uses.